04 Apr 2012

    To Customers Who Are Using the Digital Photo Professional (DPP ver.3.11.10) RAW Image Processing Software With the Canon EOS 5D Mark III Digital Camera

    Thank you for using Canon products.

    We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III. Therefore, we would like to inform our users of our support on this issue as follows.

    Affected Product
    EOS 5D Mark III

    Support
    We will shortly release an updater on the Web for users to download that will address this issue. We plan to distribute the updater in mid-April. All affected products will be inspected and serviced free of charge. We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Please contact your nearest service center if you have any queries.

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