If You Cannot Send a Fax
Issue
You cannot send a fax. An error message appears on the display when you send faxes.
Cause and Solution
If you cannot send faxes, check the following.
Wait for a while. After turning ON the main power switch, the machine cannot scan documents immediately.
Make sure the machine is set for the correct telephone line type. If you do not know the telephone line type, contact your local telephone company.
For instructions on how to set the telephone line type, see "Setting the Type of Telephone Line."
•Make sure the originals are correctly loaded. (See "Placing Originals.")
•Make sure the scanning platform and back cover are fully closed.
Check if the registered address is correct. (See "Registering Destinations in One-Touch." or "Registering Destinations in the Address Book.")
Check that you have the correct number.
The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press
(Power) on the control panel.Ask the recipient to make sure paper is loaded in the machine.
Allow time for the documents to finish sending.
•Check the display for an error message.
•Check if an error TX report has been printed. For information on the report settings, see "Setting TX Reports to Print Automatically."
Make sure the cable is connected properly. (See "Connecting Telephone Cables.")
Make sure there is a dial tone when you select
Make sure the recipient's machine is compatible with your machine.
The fax number you dialed is busy. Try sending the document later.
Ask the recipient to check the machine. For an overseas call, add pauses to the registered number.
The external phone is busy. Please wait until the external phone becomes free.
Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.