Product Warranty

Warranty Terms and Conditions

1. Canon Marketing (Thailand) Co., Ltd. (“CMT”) provides warranty coverage only for products imported and distributed by CMT and purchased from stores or authorized distributors within Thailand. The warranty period shall commence from the date of purchase and continue until the expiry period specified on the front of the warranty card, or in accordance with the warranty period set out at https://th.canon/th/consumer/web/product-warranty (in cases where no warranty card is included in the product packaging). A purchase receipt may be used as supporting evidence in lieu of the warranty card, provided that it clearly states the date of purchase, product type, product serial number, and the name of the store or distributor. In the event of any inconsistency between the warranty card and the purchase receipt, CMT shall rely on the purchase receipt as the basis for determining the date of purchase.
   
   
2. Warranty shall cover damage to product from normal usage or manufacturing defect only. Customer shall deliver the product to Canon Service Center and be responsible for other expenses incurred from delivering the product to Canon Service Center such as insurance, custodian fee, transportation fee and taxation, etc.
   
   
3. CMT guarantees to repair and replace parts without charge under the following conditions :
   • For products under the warranty period submitted for service at a Canon Service Center, the customer must present either a duly completed warranty card or a purchase receipt clearly indicating the date of purchase, product type, product serial number, and the name of the store or distributor. The warranty card or receipt must not be altered, erased, amended, or damaged. CMT reserves the right to refuse warranty service if the customer is unable to present such documentation to the staff at the time of service. (In cases where the product warranty has been registered via https://warranty.th.canon, the customer is still required to present a purchase receipt containing all the required details as specified.)
     
   • This warranty does not include consumables such as cartridge, ink, toner, print head, case, scanner, drum, paper, light bulbs, extrusion heat set (fixing), roller, ITD, ITB, Oil & Web Roller, Waste Ink, absorber and; other components such as copy board glass, telephone headset, external cover, hard & floppy disk drivers, interface units, adapter, batteries, charger, etc.
     
   • This warranty shall not cover for software driver or utility program that is part of the product set.
   • Damages that is not covered by this warranty i.e. misusage, storage of product under improper environment, the operational system and peripherals does not qualify as stated in the manual or peripherals not appropriate to product’s usage, damage caused by animal or insect entering into the product, customized or modification to part of product, disaster, natural disaster or force majeure, electric power outages or water entering the product etc. Customer shall be responsible for part, service fee and expenses to deliver product into service.
   • This warranty does not include any damage incurred against people or property or business loss of customer. 

Remarks : In order to ensure the efficiency and quality of usage and long life cycle without causing further damage, Customer is recommended to use the genuine part, consumable and/or service from CMT or CMT’s distributor only.

‍Accessories

** DM-E1D EXTERNAL MICROPHONE เป็นสินค้าที่ไม่มีรหัสสินค้า โปรดเก็บใบเสร็จไว้เป็นหลักฐาน เพื่อยืนยันการรับสิทธิ์ขยายเวลารับประกันสินค้า เมื่อเข้าใช้บริการ ณ ศูนย์บริการแคนนอน

‍Printer

Mini Printer SELPHY