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Nothing happens when scanner push-buttons are pressed

Issue


Cause and Solution

Check 1: Install the required software programs (MP Navigator EX, other applications that accompany the machine, etc.) from the Setup CD-ROM
Installing the software from CanoScan setup CD-ROM

Check 2: To use the COPY button, install the printer driver of your printer

Check 3: Check that the printer operates properly

Check 4: To use the E-MAIL button, install any of the following programs
Windows:
- Microsoft Outlook
- Windows Mail (Windows Vista)
- Outlook Express (Windows XP)
(If an e-mail software program does not operate properly, check that the program's MAPI is enabled. To enable MAPI, refer to the manual of the e-mail software program.)
Macintosh:
- Mail (Mac OS standard)
- EUDORA
- Microsoft Entourage

Check 5: The MP Navigator EX screen may be hidden behind other windows. (Windows 7/Windows Vista)
Click Canon MP Navigator EX on the taskbar to bring the MP Navigator EX screen to the front.

Check 6: Applications may not be assigned to the Scanner Buttons
Scanner Button Settings
Set to start MP Navigator EX when a Scanner Button is pressed.
Specifying the Scanner Button settings using MP Navigator EX allows you to scan documents easily.

Check 7: Make sure that you restart the computer after installing software such as MP Navigator EX and other applications that accompany the machine (Macintosh)
To scan using the Scanner Buttons, restart the computer after installing software.