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Movies cannot be played back smoothly (EOS REBEL T5i / EOS 700D)

15-Mar-2013
8201805800

Solution

    When playing back movies recorded with the camera on a computer, the following problems occur:
    　
    • Movies cannot be played back smoothly.
    • The sound and picture are uneven (frame drop).

    If you cannot play back movies that are downloaded to a computer smoothly, please check the computer specifications.
    To use the bundled software to play back MOV movies, the following system environments are recommended.

    ImageBrowser EX System Requirements
    Operating SystemWindows 8
    Windows 7 SP1
    Windows Vista SP2
    Windows XP SP3    		Mac OS X v10.8(*1), v10.7, v10.6
    ComputerComputer running one of the above operating systems (preinstalled);
    Internet connection required for auto updating    		Computer running one of the above operating systems (preinstalled);
    Internet connection required for auto updating
    CPU (Still Images)Pentium 1.6 GHz or higherMac OS X v10.8, v10.7: Core 2 Duo or higher
    Mac OS X v10.6: Core Duo 1.83 GHz or higher
    CPU (Movies)HD (720p), SD: Core 2 Duo 1.66 GHz or higher
    Full HD (1080p), HD (50 fps/60 fps): Core 2 Duo 2.6 GHz or higher
    High Profile (H.264), ALL-I, IPB: Core 2 Duo 3.0 GHz or higher    		HD (720p), SD: Core Duo 1.83 GHz or higher
    Full HD (1080p), HD (50 fps/60 fps): Core 2 Duo 2.6 GHz or higher
    High Profile (H.264), ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
    RAM (Still Images)Windows 8 (64-bit), Windows 7 (64-bit): 2 GB or more
    Windows 8 (32-bit), Windows 7 (32-bit): 1 GB or more
    Windows Vista (64-bit, 32-bit): 1 GB or more
    Windows XP: 512 MB or more    		OS X v10.8, v10.7: 2 GB or more
    OS X v10.6: 1 GB or more
    RAM (Movies)HD (720p), SD: 1 GB or more
    Full HD (1080p), HD (50 fps/60 fps): 2 GB or more    		HD (720p), SD: 2 GB or more in 10.8/10.7, or 1 GB or more in 10.6
    Full HD (1080p), HD (50 fps/60 fps): 2 GB or more
    Free Hard Disk Space250 MB or more(*2)350 MB or more (*2)
    Display1,024 x 768 resolution or higher

    *1 Information on computer models compatible with OS X v10.8 is available on the Apple website.
    *2 Includes Silverlight 5.1 (max. 100 MB). In Windows XP, Microsoft .NET Framework 3.0 or later (max. 500 MB) must be installed. Installation may therefore take some time, depending on computer performance.

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