An error message such as [Paper and ink do not match] or [No ink] is displayed (SELPHY CP1200)

    25-Nov-2015
    8202716100

    Solution

      If an error icon appears in the printer's [LCD monitor] as shown below, or error messages such as [Paper and ink do not match] or [No Ink] appear in the camera's [LCD monitor], please check the paper cassette and the ink cassette combination for a mismatch.



      1. Check the sizes indicated on the [paper cassette] and the [ink cassette].





      2. Check the size on the [paper cassette].
      Open the <Outer cover>.
      Check the size.



      3. Check the [ink cassette] size.
      Holding the ink cassette without touching the ink sheet, check the size to make sure it matches the size of paper you will print on.



      4. Confirm that the [paper cassette] and the [ink cassette] have the same size indication. Next, reinsert them to the printer, and then try to print again.


      IMPORTANT
      • Use of genuine Canon Color Ink/Paper Sets for SELPHY CP printers is recommended to achieve correct printing and excellent performance of this product.
      • Canon Color Ink/Paper Sets for SELPHY ES and postcards cannot be used with this product.
      • Never do the following, which may damage the printer or cause malfunction.
      - Loading paper upside-down, with the glossy and back sides reversed
      - Bending or separating paper at the perforations before printing
      - Using label paper whose upper label surface is peeling off or has been partially pulled up
      - Writing on paper before printing
      - Reusing paper, as by printing on blank areas

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