If You Cannot Send a Fax
Issue
You cannot send a fax. An error message appears on the display when you send faxes.
Cause and Solution
If you cannot send faxes, check the following.
Wait for a while. After turning ON the power switch, the machine cannot scan documents immediately.
Make sure the machine is set for the correct telephone line type. If you do not know the telephone line type, contact your local telephone company.
For instructions on how to set the telephone line type, see [ Connecting the Telephone Line ].
Tap <Fax> to show the fax standby display.
Make sure the originals are correctly loaded. (See [ Placing Documents ].)
Check that the Address Book settings are registered correctly. (See [ Registering/Editing/Deleting Destinations in the Address Book ].)
Check that you have the correct number.
The machine does not scan originals if it is in the Sleep mode. To take the machine out of the Sleep mode, press 
on the operation panel.
on the operation panel.Ask the recipient to make sure paper is loaded in the machine.
Allow time for the documents to finish sending.
- Check the display for an error message.
- Print a TX Result Report and check for an error. (See [ Printing Reports and Lists ].)
Make sure the cable is connected properly. (See [ Connecting the Telephone Line ].)
Make sure there is a dial tone when you press <Hook> or when you lift the handset of any external telephone connected to the machine. If there is no dial tone, contact your local telephone company.
Make sure the recipient's machine is compatible with your machine.
The fax number you dialed is busy. Try sending the document later.
Ask the recipient to check the fax machine. When sending the fax overseas, insert pauses in the fax number.
The external phone is busy. Please wait until the external phone becomes free.
Unplug the machine and let it cool for about 5 minutes. Then plug in the machine and try sending again.
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.