Skyrocketing Demands And Overheads
With rising enrollment and function expansion over the years, VU's demands for print and document management skyrocketed. An assorted mix of different branded devices made management of consumables and servicing difficult for the administrators. In addition, printing cost was getting out of control due to the lack of proper tracking.
The Challenge Of Organisation And Space
Document management has also become a sore point for VU especially in the department administering the Student Loan Fund. Under the purview of Thailand's Ministry of Finance, the Student Loan Fund moved its administration online in 2008 to provide instant information and assistance to students, as well as to cut down the processing time for loans. Educational institutions, including VU, face the challenge of storing increasingly massive amount of loan documents, as they are required by law to retain the documents for 10 years. Each loan application consists of an average of 50 documents in various formats. Throughout the years of storage, the hardcopy documents are retrieved at various times for processing. In some instances, documents were misplaced or missing. Some were rendered unusable due to wear and tear of constant handling. In such cases, VU would not be able to complete the application for the loan fund.