Following New Year’s Eve and New Year’s Day, the following Canon Service Centers will be closed on Tuesday 31st December 2024 and Wednesday 1st January 2025. [ More detail ] Following New Year’s Eve and New Year’s Day, the following Canon Service Centers will be closed on Tuesday 31st December 2024 and Wednesday 1st January 2025. [ More detail ]
Canon Marketing (Thailand) Co., Ltd. kindly requests that you refrain from giving gifts to our staff during the upcoming New Year season. [ More detail ] Canon Marketing (Thailand) Co., Ltd. kindly requests that you refrain from giving gifts to our staff during the upcoming New Year season. [ More detail ]

To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X - Canon Thailand

04 Feb 2020 (Updated)

To Users of EOS Utility 3.11.1 for Mac OS X and Picture Style File Registration Tool 1.0.0 for Mac OS X

macOS 10.15.2 was released by Apple on December 11, 2019. Following operation checks performed with this version at Canon, we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and "Picture Style File Registration Tool 1.0.0 for Mac OS X" whereby the functions enabled by connecting a camera and a Mac device via USB cannot be used.

This issue does not occur on macOS 10.15.0/10.15.1. We are currently preparing to release versions of these applications that incorporate a fix for this issue.

For EOS cameras with Wi-Fi functionality, the camera can be remotely operated from EOS Utility via a Wi-Fi connection with the Mac computer.

For more details, please refer to the respective camera's user manual.

We sincerely apologise for the inconvenience and appreciate your patience on this matter.

Update:
EOS Utility 3.12.1 for macOS is now available for download. It resolves the connection issues described above.

First posted on 12 Dec 2019