Adaptation From Manual To Digital
Any shift in operations would be met with initial cynicism, but the solution's user-friendliness helped with the transition immensely. According to Mr. Lim, part-timers and new employees needed just one or two days to get accustomed to working in a more digitised workplace.
Director of IT & Innovation, Mr. Rajesh Kumar chimed in at this point, "An important factor we considered before choosing our document management solution was the after-sales support provided to customers. Problems like reaching maximum storage capacity were dealt with by Canon immediately, which is something we have always appreciated about Canon's customer service."
As with many digital processes, data security is always a pressing concern. Mr. Lim reiterated the need for information security for Singapore Swimming Club, having thousands of their members' credentials on hand. Therefore™ comes equipped with security features allowing access control, giving staff members limited access to only required documents.
Mr. Kumar expressed his satisfaction towards the benefits that Therefore™ has brought to Singapore Swimming Club. "When it comes to business solutions, I believe every company should be focusing on these aspects - ease of use, customer service, and price. That is where Canon has exceeded our expectations."