Notices

November 2018

uniFLOW Security Advisory

12 Nov 2018 — uniFLOW Security Advisory We have identified a security issue that exists in certain circumstances of using uniFLOW and has issued a hotfix to resolve this. Under certain unauthorised usage condition within customer's office network, there is a possibility of gaining access to printers / multi-functional ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

October 2017

Updated
Mac OS X Compatibility List for Inkjet Printer / Scanner

02 Oct 2017 — Mac OS X Compatibility List for Inkjet Printer / Scanner​ Support for the following Canon Products Product Type Mac Operating System Driver Support Update Inkjet PrintersInkjet Multifunctional PrintersScanners Click here Mac OS Operating System support status for your specific model.

June 2017

Updated
Windows OS Compatibility List for Inkjet Printer / Scanner

28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner   Updated 28 June 2017   List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series ...

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...

December 2016

Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras

13 Dec 2016 — Caution Regarding Counterfeit Canon EF 50mm f/1.8 II Lenses for Digital SLR Cameras Thank you for using Canon products. It has come to our attention that there are instances of counterfeit EF 50mm f/1.8 II lenses for digital SLR cameras being brought into Canon service centers for repair. These counterfeit ...

November 2016

Updated
About macOS Sierra (macOS 10.12) compatibility with Canon Cameras and Application

07 Nov 2016 — About macOS Sierra (macOS 10.12.1) compatibility with Canon Cameras and Application  When connected via USB, [Register lens aberration correction data][Web Service Settings] functions cannot be used.Please execute these functions via Wi-Fi connection.[Register lens aberration correction data] [Web ...

October 2016

Updated
About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility]

14 Oct 2016 — About macOS 10.12 (Sierra) Support for [Camera Window], [EOS Utility] and [Map Utility] An update to this investigation is posted in details here. We are currently confirming the compatibility of [Camera Window], [EOS Utility] and [Map Utility] with macOS10.12 (Sierra), but operation checks have not ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers Thank you for using Canon products. We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

August 2015

Updated
Windows 10 - Compatible Applications and Drivers

03 Aug 2015 — Windows 10 - Compatible Applications and Drivers Note: New product model launch after July 2015 is compatible to Windows 10 unless otherwise stated.You can check for compatible OS for your specific model by clicking here.How to check: Select a product category (For e.g. "Inkjet printers") Select a product ...

March 2014

Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders

20 Mar 2014 — Cautions Concerning Counterfeit Accessories of Digital Cameras and Video Camcorders Mar 20, 2014: Added a Genuine Security Label (Battery pack). Thank you for using Canon products. Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, ...

July 2011

New Drivers for OS X Lion Users Printing to Canon Laser Printers and Multi Function Devices

21 Jul 2011 — ​New Drivers for OS X Lion Users Printing to Canon Laser Printers and Multi Function Devices ​Thank you for choosing Canon products. We would like to make an early announcement that the official Canon Printer Driver which supports OS X Lion will be released in November 2011. Currently, majority of the ...

March 2011

IE9 Compatibility Issue with Canon Printer Drivers

14 Mar 2011 — IE9 Compatibility Issue with Canon Printer Drivers Thank you for using Canon products. It has come to our attention that when users print from Windows Internet Explorer 9 (IE9), they may sometimes receive the following error message and are unable to print the document. This is due to the incompatibility ...

August 2009

About Apple Mac OS X 10.6 / Apple Mac OS X Snow Leopard Support

28 Aug 2009 — Mac OS X Compatibility List for Inkjet Printer / Scanner   Updated 02 October 2017 You can check for compatible OS for your specific model by clicking here. Select a product category (For e.g. "Inkjet printers") Select a product series (For e.g. PIXMA") Select a model (For e.g. PIXMA iP2772) ...

February 2008

Additional Security Measures While Using Some Canon Copiers And Laser Printers

29 Feb 2008 — Additional Security Measures While Using Some Canon Copiers And Laser Printers To enhance network security while using some Canon machines*, please do the following, (A) If you do not require FTP print, please turn off the FTP print setting. The steps are, 1) Navigate to Additional Functions, choose ...

March 2007

About FC3 / FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier

07 Mar 2007 — About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier We wish to bring your attention to the following product models Product model Sales period FC3/FC5 Compact Personal Copiers 1986 to 1993 BC-A1 Electronic Whiteboard Copier 1987 to 1990 A rare occurrence arising from the effects ...

January 2007

About PC-6, PC-7, PC-11, NP-1020, GR-1200 and GR-1400 Personal Copiers

18 Jan 2007 — Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400 Dear Customers: First of all, we would like to thank you for your continuous support to Canon and our products. We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the ...

About FC-1 and FC-2 Personal Copiers

18 Jan 2007 — Canon FC-1, FC-2 compact personal copiers Dear customers, Thank you for using Canon products. We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993. We wish to highlight that a rare phenomenon known as "tracking" can ...

Inspection Checklist for the Power Cord and Power Plug

18 Jan 2007 — Inspection Checklist for the Power Cord and Power Plug Contact the local Canon Service Centres if any of the following problems are found: There are burn marks on the power plug. It is possible that tracking phenomena have started. This is a dangerous condition. A power plug prong is deformed. The power ...