Notices

November 2021

Updated
macOS Compatibility List for Inkjet Printer / Scanner

15 Nov 2021 — macOS Compatibility List for Inkjet Printer / Scanner   You can check for compatible OS for your specific model by clicking here. Search a model (e.g. "PIXMA iP2772") Select "Drivers, Software & Firmware" Select an OS and "Drivers" under ‘Compatible Operating System’ ...

September 2021

To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer

07 Sep 2021 — To Users of PIXMA GX6070 and GX7070 Series Inkjet Printer Thank you for using Canon products. We have identified an issue where some GX6070 and GX7070 series inkjet printers may have small amount of ink leakage to printer exterior. Phenomenon: ​​​​​When the function “Ink Flush” (which is used for maintenance) ...

February 2021

Updated
Q&A on Inkjet Printer

17 Feb 2021 — Q&A on Inkjet Printer Q1: What is the difference between Dye and Pigment ink? Ink is made up of pigment, solvent, additives and water. Pigment is dissolved at the molecular level in dye ink. But in pigment ink, is only dispersed without being dissolved. Each ink type has its own strengths, with dye ...

October 2020

Care and Maintenance of Built-in Battery For iNSPiC [C] CV-123A

22 Oct 2020 — Care and Maintenance of Built-in Battery for iNSPiC [C] CV-123A Thank you for using Canon products. It is recommended that you fully charge the iNSPiC [C] CV-123A built-in battery after use.  For healthy battery maintenance, it is recommended that you fully charge the battery once a year before ...

September 2020

Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol

30 Sep 2020 — Regarding the Security Advisory for Canon Laser Printer and Small Office Multifunctional Printer Related to IP Stack Protocol  Thank you for using Canon Products. SCADAfence Ltd, a cybersecurity company headquartered in Israel, has drawn to our attention the vulnerabilities related to ...

February 2020

To Users of PIXMA TS and TR Series Inkjet Printer

05 Feb 2020 — To Users of PIXMA TS and TR Series Inkjet Printer Thank you for using Canon products. We have identified a rare phenomenon where some inkjet printers may not turn off in certain instances. Phenomenon ​​​​​When your printer is connected to a computer via USB cable, if you press the printer’s [ON] button ...

August 2018

Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions

30 Aug 2018 — Regarding the Results of Our Investigation Into Vulnerabilities in Products Equipped with Fax Functions Recently, researchers reported on vulnerabilities found in the communication protocols in the fax functions of certain products. (CVE-ID: CVE-2018-5924, CVE 2018-5925). Please  refer here for ...

February 2018

Information on 'Meltdown' and 'Spectre' Vulnerabilities

20 Feb 2018 — Information on 'Meltdown' and 'Spectre' Vulnerabilities Thank you for using Canon products.With the recent disclosure of "Meltdown" and "Spectre" vulnerabilities, we would like to provide information on how it affect our products.Supplementary Information on 'Meltdown' and 'Spectre': The vulnerabilities ...

December 2017

How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Office Multi-function printers, small office multi-function printers, production printers, and laser beam printers with Wi-Fi feature ​Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide ...

How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Large format printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated with this vulnerability when ...

How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Cameras, camcorders, projectors, compact photo printers, and related products with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards ...

How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature

08 Dec 2017 — How to protect against WPA2 vulnerability (KRACKs) - Inkjet printers, inkjet multi-function printers with Wi-Fi feature Thank you for using Canon products. With the recent disclosure of WPA2 Vulnerability (KRACKs), we would like to provide information on proper safeguards to mitigate risks associated ...

June 2017

Updated
Windows OS Compatibility List for Inkjet Printer / Scanner

28 Jun 2017 — Windows OS Compatibility List for Inkjet Printer / Scanner   Updated 28 June 2017   List of Products Supported PIXMA TS Series   |   PIXMA G Series   |   PIXMA PRO Series   |   PIXMA iP Series   |   PIXMA iX Series ...

How to Protect Against WannaCry Ransomware

14 Jun 2017 — How to Protect Against WannaCry Ransomware Thank you for using Canon products.It is found that ransomware known as WannaCry malware that forces users to pay a "ransom" to regain access to their data has been spreading worldwideTo ensure the safe and secure use of Canon varioPRINT production printers ...

September 2016

About macOS 10.12 (Sierra) Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers

20 Sep 2016 — About macOS Sierra v10.12 Support for PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format Inkjet Printers Thank you for using Canon products. We have identified a phenomenon in which the PIXMA Inkjet Printers, MAXIFY Business Inkjet Printers, and imagePROGRAF Large Format ...

March 2015

To Protect Your Printers From Unauthorized Access

24 Mar 2015 — To Protect Your Printers From Unauthorized Access If you are connecting your printer(s) to the network, please refer to this document on how to protect your printers from unauthorized access.

September 2014

Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement)

25 Sep 2014 — Firmware Update Notice for PIXMA MG7170, PIXMA MG6470, PIXMA MG5570, PIXMA MG3570, PIXMA E560, PIXMA MX477, PIXMA MX537, PIXMA iX6870 and PIXMA iP8770 (Security Enhancement) Thank you very much for using Canon products. Canon continuously strives to provide our customers with high security products that ...

July 2014

To PIXMA MG3570 Users

03 Jul 2014 — To PIXMA MG3570 Users Thank you for using Canon products. We have identified a phenomenon in which certain batches of the model PIXMA MG3570 does not turn on in some instances. Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We ...

August 2013

Updated
After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner

30 Aug 2013 — After-Sales Service Support for Inkjet, Inkjet AIO, Inkjet Fax and Scanner Note:*1: New product model launch after Aug 2013 is not listed here.*2: Those models indicated with "-" means the After-Sales Service Due Date is not fixed yet.*3: If you wish to repair a product model beyond the After-Sales Service ...

November 2012

To customers of the PIXMA PRO-10 or PRO-100

19 Nov 2012 — To customers of the PIXMA PRO-10 or PRO-100 Thank you for using Canon products. We have identified a phenomenon in which the firmware does not operate properly in some of the PIXMA PRO-10 and the PIXMA PRO-100. Phenomenon: The ink level may not be indicated properly in some instances. Affected Products: ...

June 2012

To Users of the imageCLASS MF5980dw multifunction printer

20 Jun 2012 — To Users of the imageCLASS MF5980dw multifunction printer Thank you for using Canon products. It has come to our attention that certain units of the "imageCLASS MF5980dw" multifunction printer (launched since September 2011) may contain a software bug which causes wrong detection of certain information ...

May 2009

About ink used in Canon Inkjet Printer

20 May 2009 — About ink used in Canon Inkjet Printer​ Thank you for using Canon products. Canon has received reports of a small number of Canon inkjet printers emitting smoke. In some cases, the print head and some adjacent components showed the effects of heat. After investigating the incidents, Canon believes that ...

February 2008

About Vulnerability affecting FTP Print

29 Feb 2008 — Vulnerability affecting FTP Print It is found that some Canon imageRUNNER, Color imageRUNNER, imagePRESS, LaserShot devices* contain a vulnerability known as "FTP" bounce when configured for network printing. Engines using imagePASS, imagePRESS Servers, or ColorPASS devices for printing are NOT affected ...

Additional Security Measures While Using Some Canon Copiers And Laser Printers

29 Feb 2008 — Additional Security Measures While Using Some Canon Copiers And Laser Printers To enhance network security while using some Canon machines*, please do the following, (A) If you do not require FTP print, please turn off the FTP print setting. The steps are, 1) Navigate to Additional Functions, choose ...

March 2007

About FC3 / FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier

07 Mar 2007 — About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier We wish to bring your attention to the following product models Product model Sales period FC3/FC5 Compact Personal Copiers 1986 to 1993 BC-A1 Electronic Whiteboard Copier 1987 to 1990 A rare occurrence arising from the effects ...

January 2007

About Print Speed Reduction

18 Jan 2007 — Print Speed Reduction After The Function To Detect the Remaining Ink Amount is Disabled ​At user's option, the function to detect the remaining ink amount may be disabled. However, when this option is chosen, it may result in a reduction of print speed when printing multi-page documents. The printing ...

About Easy-WebPrint and Internet Explorer 7.0 (IE 7.0)

18 Jan 2007 — Canon Easy-WebPrint and Internet Explorer 7.0 (IE 7.0) Dear users of Canon Easy-WebPrint, Many of you using the IE 5.5 to IE 6.0 would have enjoyed our plug-in Canon Easy-WebPrint which include functions such as full-sized web page print, high speed printing and duplex printing. As these functions are ...

About PC-6, PC-7, PC-11, NP-1020, GR-1200 and GR-1400 Personal Copiers

18 Jan 2007 — Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400 Dear Customers: First of all, we would like to thank you for your continuous support to Canon and our products. We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the ...

About FC-1 and FC-2 Personal Copiers

18 Jan 2007 — Canon FC-1, FC-2 compact personal copiers Dear customers, Thank you for using Canon products. We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993. We wish to highlight that a rare phenomenon known as "tracking" can ...

About Easy-WebPrint Script Error

18 Jan 2007 — Easy-WebPrint Script Error Dear Canon users, If you install Microsoft "Cumulative Security Update for Internet Explorer for Windows XP (KB912812)", which is included in Windows Updates from April 2006, a script error may occur when you use Print or Preview in Canon Easy-WebPrint. The Internet Explorer ...

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